Terms of service

These terms apply when you use taffy.co or work with Taffy ([Company legal name], “we”, “us”). By using the site or signing a proposal with us, you agree to them. Please read them alongside our privacy policy.

01

Using this site

You can browse the site, read our case studies and book a call for free. Please don’t copy our content for commercial use, try to break or overload the site, or use it to send spam or anything unlawful.

Case-study figures are real results from real clients, shared with their permission. They show what’s possible, not a promise of what your account will do.

02

Proposals and services

Every engagement starts with a written proposal that sets out the scope, deliverables, timeline and price. The proposal and these terms together form our agreement. If they ever conflict, the proposal wins.

• Monthly plans — run month to month after any minimum term stated in your proposal.

• Sprints and audits — fixed-scope projects with a set fee and delivery date.

• Changes in scope — we’ll agree any extra work and cost with you in writing before we start it.

03

Fees and payment

Monthly plans are billed in advance on the same date each month. Project fees are [50%] up front and [50%] on delivery unless your proposal says otherwise. Invoices are due within [14 days].

Ad spend is paid by you, directly to the platform, and isn’t part of our fee. Late payments may pause work until the account is up to date. Prices are in [USD] and exclude any taxes that apply.

04

Content and ownership

Once an invoice is paid, you own the final content we make for you: videos, edits, captions and ad creative. We keep the right to show it in our portfolio and case studies unless you ask us not to in writing.

You confirm that anything you give us, such as logos, music, footage or product claims, is yours to use or properly licensed. Creators we hire for you are paid by us and sign usage agreements that cover your campaigns.

05

Results and liability

Social platforms change their algorithms and ad rules often, so we can’t guarantee specific views, followers or sales. We promise to do the work in your proposal carefully, on time and to a professional standard.

As far as the law allows, our total liability under any agreement is limited to the fees you paid us in the [3 months] before the claim. We aren’t liable for indirect losses such as lost profits or platform account restrictions outside our control.

06

Ending our work and contact

Either of us can end a monthly plan with [30 days’] written notice after any minimum term. We’ll hand over all paid-for content, logins and reports within [7 days] of the final invoice being paid.

These terms are governed by the laws of [State of Texas, USA]. Questions about them? Email [hello@taffy.co] and a real person will reply.